Order Issues
How do I cancel an order?
If your order was just placed, please email us at info@puregoldshilajit.com as soon as possible to request a cancellation. We'll make every effort to honor that request.
How do I update my shipping address on an order that processed?
If your order is heading to the wrong place, please email us at info@puregoldshilajit.com as soon as possible. We'll do our best to get your address updated.
How do I edit an order that processed?
As long as your order has not yet been packed, we're generally able to make changes for you. Please email us at info@puregoldshilajit.com with your request and we'll do our best to make it happen for you.
Shipping and Returns
To which countries does Pure Gold Shilajit ship?
At the moment, we ship to the USA only. Find more information on our Shipping Policy here. If you’d like to discuss shipping elsewhere, send us an email at info@puregoldshilajit.com.
I never received a shipping confirmation email or tracking information
First things first: check your spam folder. (And then never send us there again because we love you.) If you still can’t find it, email us at info@puregoldshilajit.com with your order number. We’ll help you locate your products and give you an ETA on their arrival.
My order never arrived
Those pesky supplements. No need to fret though, just email us at info@puregoldshilajit.com with your order number. We’ll track them down for you and make everything right in the world - we’ve got your back.
When will I receive my order?
Within the US, orders typically leave our warehouse within 1-3 business days depending on when your order was placed. Please know if you place an order over the weekend, it won’t ship out until the next business day. After your order ships, please allow 3-5 business days for domestic deliveries. You’ll receive tracking information in your email so you can track your precious goods.
My product arrived broken or in poor shape
Curses! Sometimes our products go for a wild ride on their way across the country (or world) to you and things go awry. Allow us to make it right for you. Send us an email at info@puregoldshilajit.com. Include your order number and a description of what happened (photos help, too!). We’ll send out another shipment to you right away.
What is Pure Gold Shilajit’s refund policy?
We craft our supplements with the intention of being beneficial to your health as well as your taste buds and it’s of the utmost importance to us that you enjoy using them. We mean business on this one. So if you’re at all dissatisfied with your product, send us an email at returns@puregoldshilajit.com within 30 days of your purchase and we will refund you in full.
How do I return an unopened product?
We'll happily refund you in full for any unopened products purchased from our website. Please email us at info@puregoldshilajit.com to begin the process. Please note that we do not supply pre-paid return labels and ask that our customers handle the shipping fee back to us.
How long does it take for my refund to arrive?
Refunds should arrive back on your statement within 3-5 business days of processing. Please email us at info@puregoldshilajit.com if you have any questions.
